FAQ
FREQUENTLY ASKED QUESTIONS
HOW DO I PLACE AN ORDER?
Shopping with apporivexxa is simple and straightforward.
Visit the product page for the item you would like to purchase and select any available options, such as size, color, style, variation, or quantity.
Click “Add to Cart” to add the selected product to your shopping cart.
When you are ready to complete your purchase, open your cart and proceed to checkout. You will be asked to provide the information required to process and deliver your order, including your name, email address, shipping address, and payment information.
If you have a valid promotional or discount code, enter it in the designated discount field and click “Apply” before completing payment.
After your order has been successfully submitted, an order confirmation page will appear. A confirmation email containing your order number and purchase details will also be sent to the email address provided during checkout.
For assistance, please contact:
HOW LONG DOES ORDER PROCESSING TAKE?
Orders are generally reviewed, prepared, and packed within up to 5 business days after payment has been successfully confirmed.
Business days do not include Saturdays, Sundays, or public holidays.
Please note that order processing time is separate from shipping transit time. The estimated delivery period begins only after your order has been dispatched.
Processing may occasionally take longer during holidays, promotional periods, unusually high order volumes, inventory adjustments, or other circumstances that may temporarily affect fulfillment.
WHAT SHIPPING METHODS DO YOU OFFER?
For eligible orders shipped within the United States, the following shipping methods are currently available:
| Shipping Method | Order Amount | Estimated Transit Time | Shipping Cost |
|---|---|---|---|
| Express Shipping | Any eligible order | 1–2 business days after dispatch | $6.99 |
| Free Shipping | $39.00 or more | 3–5 business days after dispatch | Free |
| Standard Shipping | $0.00–$38.99 | 3–5 business days after dispatch | $3.99 |
Shipping estimates begin after dispatch and do not include the order-processing period of up to 5 business days.
Available shipping methods and applicable charges will be displayed during checkout before payment is completed.
DO YOU OFFER FREE SHIPPING?
Yes.
Orders with a qualifying merchandise total of $39.00 or more are eligible for Free Shipping.
Free Shipping normally has an estimated transit time of 3–5 business days after dispatch.
Orders totaling $0.00–$38.99 are eligible for Standard Shipping at a rate of $3.99.
Shipping eligibility and available options will be confirmed during checkout.
IS EXPRESS SHIPPING AVAILABLE?
Yes.
Eligible orders may select Express Shipping for $6.99.
Express Shipping normally has an estimated transit time of 1–2 business days after dispatch.
Please note that this transit period does not include our order-processing period of up to 5 business days.
Express Shipping availability will be confirmed during checkout.
WHERE ARE ORDERS SHIPPED FROM?
Orders may be fulfilled through facilities operated by us or through approved logistics, supply, and fulfillment partners.
The fulfillment location may vary depending on inventory availability, product type, stock location, and the delivery destination.
We do not represent that every order is shipped from a local U.S. warehouse unless that is the actual fulfillment arrangement for the specific order.
Once your order has been dispatched and tracking information becomes available, we will send the relevant tracking details to you by email.
DO YOU ACCEPT RETURNS?
Yes.
Eligible products may be returned within 180 calendar days from the date of delivery, subject to the conditions outlined in our Return & Refund Policy.
Eligible returns made within the applicable 180-day return period qualify for free return shipping.
Returned products should generally:
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Be unused or only reasonably inspected
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Remain in their original condition
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Include the original packaging where applicable
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Be accompanied by valid proof of purchase
To request a return, please contact:
Please include your order number, the product you wish to return, and the reason for your return request.
Once your request has been reviewed and approved, our customer support team will provide the appropriate return instructions and, where necessary, the designated return warehouse address.
Please do not send products directly to our registered business address unless our customer support team specifically instructs you to do so.
DO I HAVE TO PAY FOR RETURN SHIPPING?
Eligible returns made within our 180-Day Free Return Policy qualify for free return shipping.
After your return request has been approved, we will provide the appropriate return instructions and, where applicable, a prepaid shipping label or another authorized return method.
Please obtain return authorization before sending any product back.
No restocking fee is charged for eligible returns.
WHEN WILL I RECEIVE MY REFUND?
Once an approved returned product has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds are issued to the original payment method used for the purchase.
For returns that require the product to be sent back, refunds are generally processed within 5–10 business days after the returned item has been received and inspected.
If a physical return is not required, an approved refund is generally processed within 5–10 business days after approval.
Please note that your bank, card issuer, PayPal, or other payment provider may require additional time to post the refund to your account after we have processed it.
ARE ORIGINAL SHIPPING FEES REFUNDABLE?
Eligible return shipping is free under our 180-Day Free Return Policy.
However, shipping charges originally paid during checkout, including optional Express Shipping charges, are generally non-refundable unless:
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The issue resulted from an error on our part
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The product arrived damaged or defective
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You received the wrong product
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Your order arrived incomplete
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The product was materially different from its description
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Applicable law requires otherwise
WHAT SHOULD I DO IF AN ITEM IS MISSING OR INCORRECT?
Please contact our customer support team at:
Please provide:
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Your order number
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The affected product
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A brief description of the issue
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Clear photographs of the package or product where relevant
If we confirm that the issue resulted from a fulfillment or shipping error, we will provide an appropriate solution at no additional cost to you.
Depending on the circumstances, the solution may include a replacement, reshipment, full refund, partial refund, or another appropriate remedy.
WHAT IF MY PRODUCT ARRIVES DAMAGED OR DEFECTIVE?
Please contact us as soon as reasonably possible at:
Include your order number, a description of the problem, and photographs or videos where appropriate.
If the issue is confirmed to have resulted from a product, fulfillment, or shipping error, we will provide an appropriate solution at no additional cost to you.
Depending on the circumstances, this may include a replacement, refund, reshipment, or another suitable resolution.
HOW DO I KNOW WHETHER MY ORDER WAS SUCCESSFUL?
After a successful purchase, you should see an order confirmation page.
A confirmation email should also be sent to the email address provided during checkout and may include:
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Your order number
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Products purchased
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Order details
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Customer information where applicable
If you cannot locate the confirmation email, please check your spam or junk folder.
If you still cannot find it, contact:
CAN I CHANGE MY ORDER AFTER PLACING IT?
Please contact us as soon as possible at:
Include your order number and clearly describe the change you would like to request.
We will make reasonable efforts to accommodate order changes while the order has not yet entered processing, packing, fulfillment, or shipment.
Once one of these stages has begun, changes may no longer be possible.
CAN I CANCEL AN ORDER?
To request an order cancellation, please contact:
Please provide your order number and the email address associated with your purchase.
We will make reasonable efforts to process your cancellation request if the order has not yet entered processing, packing, fulfillment, or shipment.
Once processing or fulfillment has started, cancellation may no longer be possible.
If your order has already been dispatched, you may request a return after delivery in accordance with our Return & Refund Policy.
HOW CAN I TRACK MY ORDER?
After your order has been dispatched and tracking information becomes available, you will receive a shipping confirmation email containing your tracking number or tracking link.
Tracking information may require some time to become active after the carrier receives the shipment.
If your tracking information has not been updated for an extended period or your shipment appears significantly delayed or lost, please contact:
Please include your order number and any available tracking details so that our team can review the shipment.
WHAT IF TRACKING SAYS “DELIVERED” BUT I CANNOT FIND MY PACKAGE?
If the carrier shows your package as delivered but you cannot locate it, please first check:
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Around the delivery location
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With other household members
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With neighbors where appropriate
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With your building reception, concierge, front desk, or mailroom
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Any secure location where the carrier may have placed the package
If the package still cannot be found, please contact:
Provide your order number and available tracking information.
We will review the situation and, where appropriate, work with the carrier or fulfillment provider to investigate the delivery.
A tracking status of “Delivered” does not automatically prevent you from requesting assistance with a reasonable delivery-related claim.
WHAT IF MY PACKAGE APPEARS LOST OR SERIOUSLY DELAYED?
If your tracking information remains unchanged for an extended period or your shipment appears lost or significantly delayed, please contact:
Please include your order number and any available tracking details.
Our customer support team will review the shipment and, where appropriate, coordinate with the carrier or fulfillment provider to investigate the matter and determine an appropriate resolution.
CAN I USE A DISCOUNT CODE?
Yes, if you have a valid apporivexxa promotional or discount code.
Enter the code in the designated discount field during checkout and click “Apply” before completing your payment.
Promotional codes may be subject to certain conditions, including:
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Expiration dates
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Minimum order requirements
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Product restrictions
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Usage limits
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Restrictions on combining multiple promotions
Any applicable conditions will be associated with the relevant promotional offer.
WHAT PAYMENT METHODS DO YOU ACCEPT?
The payment methods currently available for your order will be displayed during checkout.
Available payment options may vary depending on your location, device, payment-provider availability, and other checkout conditions.
Please review the payment options shown at checkout before completing your purchase.
WHO OPERATES APPORIVEXXA?
Brand Name:
apporivexxa
Legal Company Name:
Nanjing Ningmoyu Trading Co., Ltd.
Business Address:
Room 2565, Office Building, No. 8 Longtan Avenue, Longtan Subdistrict, Qixia District, Nanjing, Jiangsu Province, China
Customer Support Email:
service@apporivexxa.com
Business Phone:
+86 25 8570 4856
Nanjing Ningmoyu Trading Co., Ltd., doing business as apporivexxa, operates this website and is responsible for the online store and customer support associated with purchases made through the Site.